Ordering FAQs
 Why
does RegNow appear on my credit card bank statement?
RegNow is a reseller that provides secure online ordering to allow
consumers to purchase products online that are created by software
companies. Since they are the company that processes your credit card
transaction, their name appears on your statement.
Please lookup your
order to find out more about the charge you are inquiring about.
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Can
I order and not use a credit card? I would prefer to pay by check,
wire, or PO.
RegNow does offer ordering options in addition to payment online
with a credit card. The offline ordering options they offer include by
phone, mail, fax, wire, and PO (if applicable). Please note that by utilizing one of these offline ordering options you will be required
to pay an additional processing fee. They also
provide phone orders through our 24x7 order desk at 1-877-353 7297.
To place an order by mail, fax, wire, and PO (when applicable) use
the online form and then choose one of these payment options found
in the Payment Method section of the form. Once submitted online,
the appropriate information will be provided to you in your web
browser to send your payment to RegNow off line.
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What
is the return/refund policy?
We offer a 30 days unconditional full money back warrantee. Please
fill up the Feedback Form and choose
the "I Need a Refund" option; also include all your
ordering information so we can track and refund your purchase. You
can also email us at webmaster@SaharaSoftware.com.
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I
received a refund for a product purchased through RegNow, but I
don’t see the credit, why?
Once the refund has been processed, it will take about seven to ten
business days for the credit to appear on your account. If the
credit does not appear, please contact your credit card company and
ask where they have posted the credit information. On numerous
occasions, banks have posted information in a way that is
unexpected.
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I
cannot find the product that I downloaded from RegNow what do I do?
The best way to know where your downloads are going is to pay close
attention to the "Save As" window at the beginning of the
download process. Once you have clicked the download button and
selected the option to save the file, you will be given the
"Save As" window which shows you exactly where your
download is being saved to on your computer.
If you do not remember where the file was saved to, you can search
for files on your computer. The RegNow download URL looks something
like this: http://www.regnow.com/download/9787662533-7362-003/file.exe.
The very last section of this is the file name you want to search
for. In the example URL, the file name is file.exe.
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I
need to download my product again and my download URL is expired, what
do I do?
Please contact
RegNow.
Once they receive your request, They will review the order and contact
you.
If you have purchased the extended download service, the download
URL will still expire. When you need to download again, please contact
RegNow and They will reset the expiration date for the URL.
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I
would like to know if purchasing from RegNow is a one time fee,
monthly fee, or yearly fee.
All our products are a one time fee basis.
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What
will this product cost me in my local currency?
RegNow processes transactions in USD. We recommend that you use an
online currency converter to find out the approximate cost in your
local currency. Here are a few URL’s you can utilize (please note
we cannot vouch for the accuracy of these sites because they are not
associated with our company):
http://www.bank-banque-canada.ca/en/exchange.htm
http://www.x-rates.com/calculator.html
http://www.x-rates.com/
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I
require some help installing and/or getting the program to function
correctly, can you help me?
For technical support issues, please fill up the Feedback
Form and choose the "I Need Technical Support" option;
also include all your ordering information so we can track your
purchase. You can also email us at webmaster@SaharaSoftware.com.
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Is
my order secure? I do not see https:// and/or the security icon in the
bottom of the browser.
The first page of the order process will not be secure because there
is no sensitive information collected on the product description and
pricing page. The second page and rest of the order process is
secure, and you will see the‘s’ added to http:// to create a URL
that starts with https://www.regnow.com/...
If you are not comfortable ordering online with a credit card, you
are welcome to choose an offline order option in the payment section
of the order process. RegNow accepts mail, fax, wire, and PO (if
applicable) ordering options in addition to ordering online. They also
provide phone orders through our 24x7 order desk at 1-877-353 7297.
Please note that all of the offline ordering options do have
addition fees for processing.
If you do not see the security identifiers, please contact
RegNow and they will investigate your claim with the software company
that is connecting to Their secure order pages.
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What
do I do if I closed my browser before printing the receipt?
You will receive the receipt you saw online in your email shortly
after your order. It may take up to 30 minutes or more depending on
your ISP’s mail servers. Please keep this receipt for your
records!
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I
lost my registration information, what do I do?
Please and submit a
request to RegNow. They will work with you to locate the order in our
database and resend any applicable registration information.
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Will
I receive a CD after my order?
Sahara Software delivers 90% of the
products sold in electronic form only. There is a CD shipping option
available on the ordering pages. There is a $6.99 handling fee for
the Windowed Sleeve CD; plus the shipping outlined below:
| COUNTRY |
Shipping Cost* |
| United States |
$0.57 |
| Canada |
$0.85 |
| Mexico |
$0.85 |
| America / Middle East / Africa / Asia / E.
Europe |
$1.55 |
| W.
Europe
|
$1.60 |
| South Pacific |
$1.70 |
* All Prices Subject to Change
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How
do I contact Customer Service?
When you contact customer service, first determine whether you need
support for ordering and downloading software, or installing and
using it. Please contact RegNow about any Ordering and Downloading
issues by using RegNow's online contact
form. For all other inquiries or issues, please email Sahara
Software at webmaster@SaharaSoftware.com
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How
does your security work?
RegNow uses a VeriSign certificate for Secure Socket Layer (SSL)
transactions. VeriSign certificates offer strong RSA-based
encryption for secure transactions and allow a wider variety of
browsers to be used than with certificates from other companies.
Netscape Navigator versions starting at 2.0 are supported as well as
Microsoft Internet Explorer versions 3.0 and above. All of this
means that your credit card information is sent directly to the
credit card processor in a very secure manner, so that nobody else
can see it. That protects you by ensuring that nobody but you and
the credit card processor will see your card.
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Is
it safe to use my credit card on the Internet?
This depends on how carefully a site has worked to ensure your
credit card information is kept secret. As explained above, RegNow
has
taken great precautions to ensure that your credit card information
is kept secret. RSA security is generally regarded as some of the
strongest that is available -- please visit their site for more
information. With the security precautions in place, your order is
as secure as phoning an order into a mail-order software house.
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Who
am I buying the software from?
You are purchasing the software from RegNow, they specialize in
providing quick and easy electronic transactions. For all the
products listed on this site RegNow acts as a distributor for the
Sahara Software. When you receive your
credit card bill, it will show that you purchased from
"Register Now!".
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